FABRIC & WALLPAPER RETURN POLICY
We regret that we cannot accept returns for fabrics or wallpapers for other reasons than manufacturer defect or shipping damage under any circumstances.
If you receive a fabric or wallpaper that is defective*, please email us or call us at 800-497-8042 immediately after receipt. We will issue a call ticket for the defective item and promptly ship out the replacement item. If stock is not available, you also have the option of getting a full refund. All damage claims must be made within 5 days of receipt.
Upon receipt of fabric or wallpaper, carefully inspect before cutting. Confirm that you have received the correct item and quantity.
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
No returns will be accepted if cutting or alteration has been made to the merchandise or if wallpaper has been hung -- please inspect before using.
*Dye lot issues are not defects and will not be accepted for returns. A sample comes from a random dye lot and it’s for the sole purpose to determine if you want that particular design. Samples are not dye lot specific. Actual dye lots can vary from samples. If you need a specific dye lot, please request a cut for approval for your order.
Please inspect your packages within 48 hours after receipt. All claims for damages must be made within 48 hours.
In these cases, please contact our customer service department immediately upon receipt and we will arrange for a pickup of the goods. Upon receipt and inspection of the merchandise, we will credit your account for the full amount of the order.
How to return damaged or incorrect goods:
If you receive a item that is defective or incorrect, please email us or call us at 800-497-8042 immediately after receipt. We will issue a call ticket for the defective item and promptly ship out the replacement item. If stock is not available, you also have the option of getting a full refund. All damage claims must be made within 48 hours of receipt.
1. Contact our customer service department and obtain an RMA (return merchandise authorization) number. Our warehouse will only be able to accept return packages clearly marked with an RMA number. This Return Authorization (RMA) number is valid for seven days
2. Pack and seal your return security in its original packaging. Clearly mark the RMA number on the outside of the box. Packages must be returned postage paid. We highly recommend that you insure all packages, otherwise you will be responsible for any damage during the return shipment. Inside Avenue will not accept C.O.D. deliveries.
We do not pay for the shipping of returned items unless the items delivered were either defective, arrived damaged or incorrect. All returns must be shipped freight prepaid. We do not accept COD packages. The original cost of shipping will be deducted from the return.
Please note that items shipped back to us without pre-approval and a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 30 days for a refund or exchange. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it can not be resold, you will be asked to have the product picked up at your expense.
Refunds for returns are issued within five business after we receive your package. Actual credit might take 3-7 days depending on your credit company. We will email you the credit receipt as soon as it is issued.