How can I place an order?
Inside Stores accepts orders online, by telephone or email. When an order is complete, an e-mail notification will be sent to you confirming your order and giving you a Purchase Order (PO) number. Fabrics or wallpapers not on our website will need to be called in to place an order.
Do you have stock ?
Inside Stores only sells first quality merchandise. We do not hold any stock. All orders are shipped directly from each manufacturer. There is a "check stock" option on most patterns, located on the individual pattern page. You are welcome to call or live chat with us to confirm quantities.
Are our items first quality?
Absolutely, we order fabric directly from the manufacturers and all items are first quality and authenticity is guaranteed. We are an authorized dealer for all the brands listed on our web site.
What forms of payment do you accept?
Inside Stores accepts American Express, Visa, MasterCard, Discover, PayPal and wire transfers. We do not accept cash, checks or money orders.
Our fabrics and trims are sold by the yard (1 = 1 yard). Tassels and tie backs are sold by units of one (1 =1). Wallpapers are sold by the double roll, by panel or by the yard. Please refer to the individual product page to see the applicable unit of measure of your pattern. When entering an order please place the number of yards or rolls required in the Quantity box and hit add to cart. All orders must be in full yards.
What is the minimum order?
The minimum order is $500 per order. Fabrics are sold by the full yard. However, some manufacturers and certain products have larger minimums as specified on each product page. If you wish to place an order for under $500, please contact us for quote at email@example.com or by calling 800-497-8042 ext. 1.
How long will it take to receive my order?
Most stock orders ship within 2-6 business days after receipt of order. If an item is not in stock, we will advise you of the estimate ship date.
If a product is available it will arrive within 5 to 15 business days once it ships in most cases. All Cole & Son, Andrew Martin and JF Wallpapers are mill drop items and can take up to 15 to 20 business days to arrive.
We will send you the tracking number as soon as your order ships.
What happens if my product is on back-order?
Inside Stores will notify all customers if a product is back-ordered and will only process the order upon approval by the customer of the back-order date. Because the order will ship directly from the manufacturer, we will process your payment at the time your order is placed. If the customer wants to cancel the order because of the back-order date, your credit card or PayPal will be refunded in full.
Customs/Duties will be added during checkout to all orders shipping to Canadian addresses only. If you are shipping to a US address, we collect sales tax for Nevada addresses only.
Most Items are shipped via UPS, FedEx or DHL, sometimes the carrier does not charge us the duties as requested. We are happy to refund any additional customs/duties fees applied.
If we can cancel the order before shipment from the manufacturer, there will be a full refund. However if the order has shipped, the order cannot be cancelled or refunded. Please be careful to check invoice and call or email us immediately if you wish to cancel or make changes.
Our system is set up so orders ship as soon as possible. Once the order ships, it can not be returned for other reasons than manufacturer defect. For more information on our return policy, please refer to our return policy.
Occasionally, we might need to cancel your order for the following reasons:
- Unauthorized credit card transaction
- Item is no longer available or discontinued
- Pricing discrepancy
- If an order is cancelled, your credit card will be refunded in full.
Is fabric or wallpaper returnable?
All of our fabric and wallpapers are custom-ordered for you and we regret that we are unable to accept returns on any order. We will accept returns due to manufacturer defects or shipping damages only. All returns require a return material authorization (RMA). NO CLAIMS WILL BE ACCEPTED IF THE FABRIC OR WALLPAPER IS CUT.
If you receive a fabric or wallpaper that is defective*, please email us or call us at 800-497-8042 immediately after receipt. We will issue a call ticket for the defective item and promptly ship out the replacement fabric. If stock is not available, you also have the option of getting a full refund.
Upon receipt of material, carefully inspect before cutting. Confirm that you’ve received the correct item and quantity.
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
All damage claims must be made within 15 days of receipt.
No returns will be accepted if cutting or alteration has been made to the merchandise or if wallpaper has been cut or hung -- please inspect before using.
*Dye lot issues are not defects and will not be accepted for returns. A sample comes from a random dye lot and its for the sole purpose to determine if you want that particular design. Samples are not dye lot specific. Actual dye lots can vary from samples.
Please see our "return policy" under returns/exchange.
Damaged, defective merchandise or incorrect shipments will be credited for the full amount provided you make a timely claim in accordance with the instructions below. Your option also includes full exchange or replacement for the correct item.
Please inspect your packages within 24-48 hours after receipt. All claims for damages must be made within 48 hours.
We are unable to accept returns beyond 15 days.
We do not pay for the shipping of returned items unless the items delivered were either defective or arrived damaged. In these cases, please contact our customer service department immediately upon receipt and we will arrange for a pickup of the goods. Upon receipt and inspection of the merchandise, we will credit your account for the full amount of the order.
All returns must be shipped to us freight prepaid. We do not accept COD packages.
Credit for returns are issued within 48 hours after we receive your package. Actual credit might take 3-7 days depending on your credit company. We will email you the credit receipt as soon as it is issued.
Why can't I see images online?
Our product database includes the most popular fabric patterns along with their images. However, due to the sheer volume of fabric patterns available (currently there are over 300,000 patterns and colorways from our various vendors), our system might miss a few. Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that pattern. .
To The Trade Lines
Are you looking for designers that are available only to the trade? We can help!
Due to manufacturers' restrictions we are unable to show images or pricing online. However, we can still get them for you at a great price and the same fast service!
We offer many luxury line fabric, wallpapers, furniture and home furnishings.
We can be reached using the live chat option or by phone at 800-497-8042.
NOTE: We're an authorized re-seller for all the brands listed below and many more. First quality guaranteed.
Can you get discontinued fabric?
Our vendors frequently discontinue fabrics either to make room for new products or if the mill no longer produces the pattern.
We regret that we can not offer discontinued fabrics. If you know a pattern is discontinued, your best bet is to choose an alternative.
What if I can't see the pattern I'm looking for?
If you can not locate the pattern needed, either it may be too new or it may be discontinued. In either case, please email us and we will be more than happy to assist you. We are unable to order discontinued pattern.
Fabric & Wallpaper Search
To find patterns you have a couple of options. If you know the pattern name or number, simply type it in the search box. If you are just looking for certain pattern types the "advanced search" option, is located right under the search box. There you can search by brand, type of fabric, color, pattern and price range. You can narrow the search down more by typing in additional key words in the keyword box.
Coordinating fabrics can be found on the individual product page for each item. Simply scroll down midway to "discover more fabrics". There you can select coordinating patterns based on color, style or similar patterns.
How to measure for wallpaper
The following is a general guideline to estimate how much of wallpapers you will need. We recommend that you consult with your professional wallpaper hangers to get the exact amount needed. We are not responsible for any discrepancies from the use of this tool.
Make sure your order the right amount
It is better to have more wallpaper than not enough when you take up a wallpaper project. This is because papers are produced in different lots and they can have variance in colors. If you don't order enough, the next batch might not be in the same dye lot.
Each batch is identified by a run number printed on each roll. We recommend that you check all bolts to make sure they have the same number before unrolling them. It is important to have extra on hand for future repair if needed.
How to calculate how much wallpaper you will need
To calculate how much you'll need:
1) Measure the height and width of each wall, including all openings. Multiply the two figures to get the total area in square feet.
For example, if your wall is 10 feet wide by 12 feet height, your total square feet for that wall is 10 x 12=120 square feet.
2) Add the square footage of all walls to determine the total area.
3) Deduct 15 square feet for every average size door or window.
4) For large or untypical size of opening, measure the height and width of each opening and deduct the exact square footage from your total.
NOTE: For some large repeat wallpapers, no deductions should be made for openings.
Determine the number of rolls
Wallpapers are usually priced by the single roll but packaged in double rolls. They can vary in width from 21 to 36 inches.
1) Check the width and length of your wallpapers and multiply the two to get the total square footage.
2) Deduct approximately 6 square feet for cutting and trimming.
3) Divide your total wall area footage by the square feet of the wallpapers to calculate the total number of single rolls needed. Round up any fractions to an additional roll.
Keep in mind that the above is to be used as an estimator only. It's best to consult with your hanger to determine the exact amount, as there might be variance that will affect the amount needed (such as large pattern repeats, baseboards & molding, large doors or windows etc.)