All orders on this website require a $500.00 minimum order. If you wish to place an order that is under $500 we can arrange it via email or telephone. Any shipping and customs/duties will be additional. Please contact us email@example.com or by live chat or telephone 800-497-8042.
Why can't I see images online?
Our product database includes the most popular fabric patterns along with their images. However, due to the sheer volume of fabric patterns available (currently there are over 250,000 patterns and colorways from our various vendors), our system might miss a few. Our system works best if you know the vendor and the pattern that you want, and if you are looking for an online source for that pattern.
What are the units of measurement?
Our fabrics and trims are sold by the yard. Tassels and tie backs are sold by each. Wallpapers are sold by the roll, by panel or by the yard. Please refer to the individual product page to see the applicable unit of measure of your pattern.
Are your items first quality?
Absolutely, we order fabric directly from the manufacturers and all fabric is first quality and authenticity is guaranteed. We are an authorized dealer for all the brands listed on our web site.
Is fabric/wallpaper returnable?
All of our fabric and wallpaper is custom-ordered for you and we regret that we are unable to accept returns. We will accept returns due to manufacturer defects or shipping damages only. All returns require a return material authorization (RMA). NO CLAIMS WILL BE ACCEPTED IF THE FABRIC OR WALLPAPER IS CUT OR HAVE BEEN ALTERED.
Can you get discontinued fabric?
Our vendors frequently discontinue fabrics either to make room for new products or if the mill no longer produces the pattern.
We regret that we can not offer discontinued fabrics. If you know a pattern is discontinued, your best bet is to choose an alternative.
What if I can't see the pattern I'm looking for?
If you can not locate the pattern needed, either it is discontinued or if the pattern is too new to be listed on your price list. In either case, please email us and we will be more than happy to assist you. We are unable to order discontinued pattern.
When does my order ship?
Most orders ship 2-6 buisness days after receipt of order. If an item is not in stock, we will advise you of the estimate ship date.
Your credit card will be charged when your order is processed. In case of back orders, we will ask for your consent to continue with the order before it is processed.
Do you collect sales tax?
We are located in Nevada and are required to collect sales tax for all shipments to Nevada. We are also required to collect sales tax for all Canadian provinces.
All items ship from the US, customs/duties are added during the checkout process.
Our system is set up so orders ship as soon as possible. You may cancel the order if it has not shipped. Generally, it is recommended that you cancel the order within 24 hours. Orders may ship sooner. Once a fabric has been cut or the order has shipped, it can not be returned for other reasons than manufacturer defect. For more information on our return policy, please refer to our return policy.
Occasionally, we might need to cancel your order for the following reasons:
- Unauthorized credit card transactiont
- Item is no longer available or discontinued
- Pricing discrepancy
- If an order is cancelled, no charge will be applied to your credit card.
In order to keep our prices low and competitive, we regret that we can not accept returns for other reasons than manufacturer defect or shipping damage. This is because all material is cut to order specifically for you.
If you receive a fabric that is defective, please email us or call us at 800-497-8042. We will issue a call ticket for the defective item and promptly ship out the replacement fabric. If stock is not available, you also have the option of getting a full refund.